At Providence House, the work is described not just as meaningful, but as “heart work.” The Shreveport-based nonprofit has built a people-centered, mission-driven culture that feels more like family than a workplace. With 37 employees, an average tenure of 11 years, and an annual turnover rate of just 3 percent, Providence House demonstrates remarkable stability and dedication in its mission to help families experiencing homelessness achieve independence.
Employees describe the organization’s culture as supportive, empowering, and deeply rooted in teamwork. Staff members feel a strong sense of belonging and alignment with Providence House’s mission, which is reflected in internal survey results showing high marks in Mission and Values (88%), Daily Work Environment (86%), and Diversity, Equity and Inclusion (86%).
The organization promotes equitable hiring and advancement practices, actively recruiting individuals of all backgrounds — including people with disabilities, veterans, and diverse ethnic communities — to ensure that its workforce reflects the community it serves.
Employee benefits are designed to support the “whole person,” offering flexible scheduling, generous paid time off, and access to a “Call to Health” program that includes mental, physical, spiritual, and financial well-being initiatives. Staff members also enjoy performance-based incentives, professional development opportunities, and a culture of recognition through initiatives such as the Employee of the Quarter program.
Providence House celebrates both professional and personal milestones, recognizing employees who achieve community honors like 40 Under Forty and Shreveport Chamber Leadership Training. Regular team-building events, appreciation activities, and even handwritten notes help ensure staff feel seen and valued.
Community service is central to Providence House’s mission. Employees and residents collaborate on projects such as the Fuller Center home renovations, the annual Back to School Bash, and the Love the Boot Cleanup — all of which strengthen neighborhood connections and pride.
“As Director of Human Resources, I am in a position to see and hear all of the good, the bad, and the ugly,” said Shelly Marshall. “Through it all, staff consistently shares that it feels like family. We lift each other up, work as a team, and stay focused on serving to the best of our ability. It’s more than a job — it’s a place where people grow and thrive together.”
“This is a strong, supportive team that goes above and beyond every day,” said Lakeisha Florence, Assistant Director. “After serving as Interim Executive Director, I am even more certain that we are stronger together.”
“At Providence House, I’m not just doing a job — I’m part of a mission that changes lives,” said Case Manager Danae Vaughn.
The individual who nominated Providence House said the organization’s strength lies in its unity and resilience, especially through a recent leadership transition. “Over the past year, staff seamlessly navigated a major change while remaining steady, mission-focused, and committed to each other and the families we serve,” the nomination read. “This kind of unity and adaptability speaks volumes about the culture at Providence House and why we truly are one of Shreveport-Bossier’s Best Places to Work.”