At Carter Credit Union, teamwork, trust, and a shared commitment to service define the culture. Founded in 1954 by Floyd Carter to serve employees of International Paper Company in Springhill, the credit union has grown from its local roots to more than $760 million in assets, 12 locations, and a membership base that now spans across the country. Even as it expands, Carter continues to operate by the same cooperative principle it was built on — “people helping people.”
With 118 employees and an average tenure of five years, Carter has cultivated a workplace where employees are encouraged to grow, collaborate, and make a difference. Its tagline, “We’re Greater Together,” reflects a culture that values open dialogue and mutual respect. Leadership maintains an open-door policy, ensuring every team member feels heard and empowered to contribute ideas that drive the organization forward.
Professional growth and performance recognition are integral to Carter’s approach. Employees benefit from annual Success Share bonuses, sales incentive programs, and year-round recognition events that celebrate achievements across departments. Team bonding is woven into the workplace through activities such as friendly competitions, holiday events, and community service projects that strengthen relationships and morale.
Health and wellness are encouraged through employee-led initiatives — from lunchtime walking groups and after-hours fitness sessions to shared healthy meal planning. These informal efforts, coupled with a supportive atmosphere, promote well-being and connection across the organization.
Community involvement remains a core part of Carter’s identity. Employees volunteer together in food drives, charity walks, and holiday giving events, with new initiatives such as the Auto Consulting Free service and the opening of branches in unbanked neighborhoods reinforcing Carter’s mission to expand access to financial resources for all.
“I love working at Carter Credit Union because we truly put people over profit and make a real difference in our members’ lives,” said Shannon Mayhall. “Every day, I get to be part of a supportive team that values integrity, community, and service.”
Operations Manager Chelsee Wilkins said the credit union’s people-first mindset is what makes it stand out. “I enjoy working for Carter because of the strong sense of teamwork and the genuine care shown for each employee’s well-being and development,” she said. “Being part of a company that prioritizes people makes the work more meaningful and fulfilling.”
For Lindsay Stuart, each day brings new opportunities for creativity and connection. “Whether I’m creating campaigns, planning events, or learning a new skill, there’s always something exciting to dive into,” she said. “But what really makes it special is the people. We support each other, we laugh a lot, and it truly feels like a team.”
Now celebrating its 70th year, Carter Credit Union continues to grow while staying true to its founding values. Through innovation, service, and a deep commitment to its employees and members, Carter demonstrates that when people work together with purpose, they really are “Greater Together.”