A recent study conducted by Online United States Casinos has revealed that the Margaritaville Resort Casino in Bossier City, Louisiana, ranks as the 6th best in the United States for having the friendliest staff. The casino achieved an impressive index score of 76.3 out of 100, placing it among the top establishments nationwide for exceptional customer service.
The study, which aimed to identify the U.S. casinos with the best customer service, analyzed several factors including the total number of reviews, the frequency of reviews mentioning staff, and the percentage of positive feedback. The findings placed Margaritaville Resort Casino in Bossier City as a standout, particularly noted for the high level of satisfaction among its patrons.
Margaritaville wasn’t the only Louisiana casino to receive recognition. Harrah’s Casino in New Orleans also made it into the top 10, securing the 9th spot with an index score of 59.5 out of 100. Louisiana distinguished itself as the only state with two casinos ranked in the top 10, underscoring the state’s reputation for hospitality and customer service.
The study’s top five rankings were dominated by Horseshoe Casino locations, with the Horseshoe Casino in Baltimore, Maryland, taking the top spot with an index score of 83.8. The other leading casinos included locations in Indiana, Mississippi, Pennsylvania, and Iowa.
Louisiana’s presence in the rankings continued beyond the top 10, with several other casinos in the state earning spots in the top 100. Louisiana Downs Casino & Racetrack in Bossier City ranked 11th, Horseshoe Casino in Bossier City came in at 29th, and Golden Nugget Lake Charles ranked 31st. Other notable mentions included Coushatta Casino Resort in Kinder and L’Auberge Casino Resort in Lake Charles.
The comprehensive study sheds light on the importance of customer service in the gaming industry, highlighting how positive interactions with staff can significantly enhance the overall experience for casino-goers.
For those interested in learning more about the study and seeing the full list of ranked casinos, the complete research is available on the Online United States Casinos website.
About Online United States Casinos
Online United States Casinos is a leading authority on the U.S. casino industry, offering insights, research, and information on gaming trends, casino rankings, and more. The full study on customer service at U.S. casinos can be accessed at Online United States Casinos.