Thursday, May 30, 2024

SporTran Implements New Phone System to Address Disruptions

by BIZ Magazine

Shreveport, Louisiana – SporTran, the public transit agency serving Shreveport and Bossier City, has announced the implementation of a new phone system to address persistent disruptions in their landline telephone service. The decision comes after years of intermittent failures that have significantly impacted customer service for transit riders and staff alike.

Starting Monday, May 13, 2024, SporTran will transition to a cloud-based phone system with failover support, aimed at providing uninterrupted communication channels even in the event of service outages. This move follows a series of challenges with the existing phone infrastructure, including prolonged periods of downtime and unpredictable interruptions.

In 2023, SporTran faced multiple instances of phone disruptions, including an unprecedented 8-week period of service outage. However, the most severe disruptions occurred in recent months, with phone lines experiencing erratic functionality, making it impossible for SporTran to provide accurate estimates for service restoration.

The root cause of these issues lies with service providers AT&T and CenturyLink, who have been unable to rectify the longstanding problems affecting SporTran’s phone lines. Despite efforts to address the issues internally, SporTran has been reliant on the cooperation of its service providers to resolve the situation.

Dinero Washington, CEO of SporTran, expressed frustration over the impact of the phone disruptions on both riders and staff. Recognizing the critical importance of phone communications for transit users seeking route and schedule information, Washington emphasized the urgency of implementing a more reliable system.

“The new cloud-based phone system, equipped with failover support, represents a significant technological upgrade for SporTran,” Washington stated. “With this solution in place, we aim to eliminate missed calls and ensure seamless connectivity between our customers and our customer service team.”

The transition to the new phone system is expected to take several weeks to complete. During this period, SporTran urges patience and understanding from the public as they work to finalize the installation process and restore reliable communication channels for transit users.

For updates and further information regarding the transition, SporTran encourages customers to visit their website or reach out to their customer service team via alternative communication channels.

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