CHRISTUS Highland’s new emergency room is now open

CHRISTUS Shreveport-Bossier Health System is pleased  to announce the new Emergency Room at CHRISTUS Highland Medical Center is now open. The state-of-the-art expansion improves the patient experience by optimizing flow and efficiency – meaning patients are triaged and treated faster, getting the high-quality critical care they need. 

The new space doubles the size of the ER and is part of a $43 million, system-wide investment  that adds new inpatient rooms, two cath labs and remodels and refreshes the entire Highland  campus.  

“Quality of care is our number one goal, and now we can deliver that care faster than ever  before,” said Steen Trawick, M.D., Chief Executive Officer and Chief Medical Officer,  CHRISTUS Shreveport-Bossier Health System. “The new design includes an expanded fast track  and triage area with dedicated teams, in which simultaneous care is provided for non-life threatening and life-threatening emergencies. This means patients with minor emergencies are  treated and discharged with minimal wait times.” 

It is strategically designed with specialized care spaces closest to the ambulance entrance for  rapid medical intervention in the care of the most medically urgent patients, especially cardiac  emergencies. The addition of a discharge lobby, where patients can wait comfortably to go home  or for lab or diagnostic results, is also vital in readying treatment areas for new patients, and providing an improved patient experience through efficient care. 

CHRISTUS Foundation invested an additional $30,000 in specialized equipment to create a  healing, soothing environment within the Emergency Room. The new space showcases multi sensory equipment to provide a calming effect for patients and families including an exam room  designed for pediatric patients. Comfort and diversion are provided to patients and their families  through the use of light, color, sound, bubble columns, projectors and marble walls. 

Construction on the new Emergency Room began in early 2019, providing an economic boost  for several contractors and companies in Shreveport-Bossier. The multi-million-dollar project  showcases the newest completed facilities at CHRISTUS Highland Medical Center as expansion  continues into next year with new cath labs and a cardiovascular center of excellence. 

“Our mission is to extend the healing ministry of Jesus Christ by providing complete emergency  care to our Shreveport-Bossier patients through the new Emergency Room at CHRISTUS  Highland Medical Center and CHRISTUS BOSSIER Emergency Hospital. This is a milestone to  be celebrated. Your home for emergencies is CHRISTUS Shreveport-Bossier Health System,” said Dr. Trawick.