T-Mobile expands home internet to more than 450 cities & towns

Shreveport-Bossier, Minden on the list

Special to BIZ. Magazine

BELLEVUE, Wash. (BUSINESS WIRE) — What AT&T takes away, T-Mobile brings back. Following news that AT&T is discontinuing DSL home broadband in many communities, T-Mobile is massively expanding its Home Internet pilot service to give another option to an additional 20 million households in parts of 450 cities and towns — many in rural America — being abandoned by AT&T in the middle of a pandemic when connectivity has never been more important. With this move, the Un-carrier is also expanding its Home Internet pilot to non-T-Mobile customers in these areas.

T-Mobile has been piloting Home Internet on its LTE network, as the Un-carrier prepares to launch 5G Home Internet across the country. And it’s clear the service is badly needed. 61 percent of rural households have no choice when it comes to high speed home broadband.

“We can’t stand idly by while AT&T leaves potentially millions with fewer home Internet options at a time when our connection to the Internet is so vital — for work, remote school, connection with family and friends. That’s why we’re undertaking this massive expansion,” said Mike Sievert, CEO of T-Mobile. “The Carriers and the Cableopoly have consistently over-promised and under-delivered when it comes to broadband access. Thanks to our merger with Sprint, we can end this and give millions in underserved communities more choices and competition for high-speed home broadband.”

T-Mobile Home Internet is just $50/month with AutoPay and features many of the same benefits that have made T-Mobile the fastest growing wireless provider for the past seven years:

  • Covid-proof: it’s all self-installation so no need for installers to come to your home.
  • No hardware fees. $0 hardware lease with service.
  • Taxes and fees included.
  • No two-year contracts.
  • No maddening “introductory” price offers. What you pay at sign-up is what you’ll pay as long as you have service.
  • No data caps.

T-Mobile Home Internet originally launched last year as an invite-only pilot for select T-Mobile customer households, including many in underserved and rural areas. Customer feedback should leave old-school ISPs quaking in their boots. Examples: customers give T-Mobile Home Internet an average Net Promoter Score (NPS) of 42, compared to -75 (that’s a negative 75!) for their previous provider. 73 percent report saving money with T-Mobile Home Internet, and of those saving money, 78% report saving more than $20/month and more than 50% report saving more than $30 per month or $360 annually.

T-Mobile recently expanded the Home Internet pilot to non-T-Mobile customers in several Western Michigan counties including the Grand Rapids area. The reaction to the rollout paints a message that’s crystal clear: consumers desperately want, or even NEED, better Internet access. It also provides T-Mobile the confidence for today’s significant expansion.

The Home Internet pilot provides home broadband on the Un-carrier’s LTE network. With additional capacity unlocked by the merger with Sprint, T-Mobile is preparing to put its massive network capacity to use, in part by launching 5G Home Internet nationwide, covering more than 50% of U.S. households within six years and providing a desperately needed alternative to incumbent cable and telco ISPs.

T-Mobile Home Internet service is available on a first-come, first-served basis based on equipment inventory and local network capacity, which is expanding all the time. For more information on T-Mobile Home Internet or to check availability for your home in these areas, visit https://www.t-mobile.com/isp.

List of New Cities & Towns:

Alabama

Jasper
Scottsboro
Alexander City
Fort Payne
Tuscaloosa
Birmingham-Hoover
Montgomery
Gadsden
Troy
Auburn-Opelika
Atmore
Dothan
Huntsville
Selma
Talladega-Sylacauga
Cullman
Daphne-Fairhope-Foley
Mobile
Decatur
Florence-Muscle Shoals
Anniston-Oxford
Albertville
Eufaula
Arkansas

Camden
Paragould
Jonesboro
Pine Bluff
Fayetteville-Springdale-Rogers
Batesville
Hot Springs
Helena-West Helena
Arkadelphia
El Dorado
Magnolia
Hope
Little Rock-North Little Rock-Conway
Russellville
Searcy
Blytheville
Forrest City
Malvern
Fort Smith
California

Eureka-Arcata
San Jose-Sunnyvale-Santa Clara
San Francisco-Oakland-Berkeley
Los Angeles-Long Beach-Anaheim
Salinas
Sacramento-Roseville-Folsom
San Diego-Chula Vista-Carlsbad
Vallejo
Bakersfield
San Luis Obispo-Paso Robles
Susanville
Merced
Stockton
Chico
Riverside-San Bernardino-Ontario
Fresno
Santa Rosa-Petaluma
Oxnard-Thousand Oaks-Ventura
Santa Maria-Santa Barbara
Modesto
Redding
Florida

Panama City
Miami-Fort Lauderdale-Pompano Beach
Jacksonville
Tampa-St. Petersburg-Clearwater
The Villages
Gainesville
Orlando-Kissimmee-Sanford
Tallahassee
Lakeland-Winter Haven
Key West
Port St. Lucie
Pensacola-Ferry Pass-Brent
Sebastian-Vero Beach
Clewiston
Homosassa Springs
Deltona-Daytona Beach-Ormond Beach
Ocala
Crestview-Fort Walton Beach-Destin
Palm Bay-Melbourne-Titusville
Georgia

Americus
Jesup
Statesboro
Douglas
Thomasville
Dublin
Waycross
Bainbridge
Vidalia
Milledgeville
Cordele
Dalton
Savannah
Albany
Hinesville
Macon-Bibb County
Moultrie
Rome
Athens-Clarke County
St. Marys
Jefferson
Atlanta-Sandy Springs-Alpharetta
Brunswick
Thomaston
Cornelia
Valdosta
Gainesville
Cedartown
Warner Robins
Columbus
LaGrange
Augusta-Richmond County
Iowa

Davenport-Moline-Rock Island
Illinois

Sterling
Mount Vernon
Decatur
Galesburg
Centralia
Bloomington
Carbondale-Marion
Peoria
Rockford
Springfield
Lincoln
Pontiac
Rochelle
Champaign-Urbana
Kankakee
Dixon
Jacksonville
Danville
Chicago-Naperville-Elgin
Quincy
Indiana

Plymouth
Logansport
Peru
Huntington
Fort Wayne
Kendallville
Bedford
North Vernon
Madison
Washington
Jasper
Indianapolis-Carmel-Anderson
Columbus
Wabash
Bloomington
Angola
Kokomo
Michigan City-La Porte
Vincennes
Elkhart-Goshen
Auburn
Decatur
Terre Haute
Lafayette-West Lafayette
Muncie
Evansville
South Bend-Mishawaka
Kansas

Parsons
Garden City
Great Bend
Pittsburg
Emporia
Coffeyville
Lawrence
Wichita
Topeka
Atchison
Salina
Liberal
Dodge City
Manhattan
McPherson
Ottawa
Kentucky

Madisonville
Mount Sterling
Middlesborough
Central City
Mayfield
Maysville
Lexington-Fayette
Murray
Owensboro
London
Elizabethtown-Fort Knox
Frankfort
Richmond-Berea
Bardstown
Paducah
Louisville/Jefferson County
Louisiana

Minden
New Orleans-Metairie
Baton Rouge
Bogalusa
Alexandria
Hammond
Shreveport-Bossier City
Natchitoches
Lake Charles
Houma-Thibodaux
Lafayette
Morgan City
Monroe
Opelousas
Jennings
Fort Polk South
DeRidder
Michigan

Marquette
Kalamazoo-Portage
Jackson
Monroe
Grand Rapids-Kentwood
Lansing-East Lansing
Flint
Sturgis
Houghton
Ludington
Adrian
Mount Pleasant
Battle Creek
Saginaw
Detroit-Warren-Dearborn
Bay City
Ann Arbor
Muskegon
Escanaba
Holland
Midland
Hillsdale
Sault Ste. Marie
Niles
Alma
Traverse City
Cadillac
Coldwater
Iron Mountain
Minnesota

Minneapolis-St. Paul-Bloomington
Missouri

Farmington
Kirksville
Moberly
Sikeston
Kennett
Poplar Bluff
Marshall
Jefferson City
Maryville
Columbia
Sedalia
Hannibal
Springfield
Warrensburg
Mexico
Joplin
Lebanon
Cape Girardeau
St. Louis
Kansas City
St. Joseph
Mississippi

Meridian
Clarksdale
Starkville
Brookhaven
Jackson
Oxford
Laurel
Columbus
Corinth
Grenada
Indianola
Cleveland
Tupelo
McComb
Greenville
Hattiesburg
West Point
Vicksburg
Greenwood
Gulfport-Biloxi
Natchez
North Carolina

Marion
Rockingham
Winston-Salem
Wilmington
Goldsboro
Roanoke Rapids
North Wilkesboro
Albemarle
Kinston
Laurinburg
Fayetteville
Durham-Chapel Hill
Greensboro-High Point
Hickory-Lenoir-Morganton
Lumberton
Burlington
Jacksonville
Brevard
Raleigh-Cary
Shelby
Asheville
Boone
Charlotte-Concord-Gastonia
New Mexico

Las Cruces
Hobbs
Nevada

Las Vegas-Henderson-Paradise
Pahrump
Fallon
Elko
Carson City
Reno
Ohio

Jackson
Athens
Cambridge
Coshocton
Portsmouth
Findlay
Chillicothe
Marietta
Bucyrus-Galion
Akron
Cleveland-Elyria
Dayton-Kettering
Columbus
Zanesville
Canton-Massillon
Toledo
Sandusky
Ashtabula
Norwalk
Tiffin
Washington Court House
Greenville
Wilmington
Salem
Wooster
Cincinnati
Youngstown-Warren-Boardman
Oklahoma

Guymon
Elk City
Duncan
McAlester
Stillwater
Enid
Ada
Tulsa
Woodward
Tahlequah
Altus
Oklahoma City
Weatherford
Muskogee
Lawton
Durant
Ardmore
Bartlesville
Ponca City
Shawnee
Miami
Pennsylvania

Pittsburgh
New Castle
South Carolina

Greenwood
Orangeburg
Charleston-North Charleston
Bennettsville
Spartanburg
Greenville-Anderson
Columbia
Union
Sumter
Seneca
Florence
Newberry
Gaffney
Myrtle Beach-Conway-North Myrtle Beach
Tennessee

Jackson
Martin
Dyersburg
Brownsville
Paris
Greeneville
Johnson City
Knoxville
Athens
Union City
Lawrenceburg
Nashville-Davidson–Murfreesboro–Franklin
Crossville
McMinnville
Newport
Morristown
Lewisburg
Cleveland
Chattanooga
Clarksville
Memphis
Kingsport-Bristol
Texas

Eagle Pass
Borger
Levelland
Plainview
Zapata
Lubbock
Del Rio
Mount Pleasant
Kingsville
Laredo
Brownsville-Harlingen
Rio Grande City-Roma
Houston-The Woodlands-Sugar Land
El Paso
Waco
Jacksonville
McAllen-Edinburg-Mission
Dallas-Fort Worth-Arlington
Beaumont-Port Arthur
Pecos
Victoria
Wichita Falls
San Antonio-New Braunfels
Beeville
Brenham
Tyler
Austin-Round Rock-Georgetown
Longview
Lufkin
Corpus Christi
Sweetwater
Killeen-Temple
Alice
Huntsville
Paris
Nacogdoches
Hereford
Snyder
Fredericksburg
Pampa
Odessa
Amarillo
Pearsall
Bay City
Gainesville
Vernon
Big Spring
Abilene
Texarkana
Virginia

Danville
Wisconsin

Appleton
Green Bay
Beaver Dam
Manitowoc
Fond du Lac
Janesville-Beloit
Milwaukee-Waukesha
Oshkosh-Neenah
Stevens Point
Eau Claire
Watertown-Fort Atkinson
Racine
Menomonie
Madison
Whitewater
La Crosse-Onalaska
West Virginia
Parkersburg-Vienna
Huntington-Ashland
Point Pleasant
Weirton-Steubenville
Wheeling
During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization. Sales tax & regulatory fees included in monthly service price for qualifying accounts. Qualifying account and credit approval required. For use only with T-Mobile LTE Wi-Fi Gateway for in-home use at location provided at activation. If canceling service, return gateway or pay $207. Video streaming resolution depends on available speeds. Without AutoPay, $5 more. May not be reflected on 1st bill. See T-Mobile.com/OpenInternet for network management details.