Health care delivery begins under new VA contract

The Optum Public Sector Solutions, Inc., part of UnitedHealth Group, Inc., now manages community health care delivery to eligible Overton Brooks VA Medical Center veterans living in Louisiana, Arkansas, and Oklahoma.

“The new Community Care Network (CCN) contract awards reflect our ongoing commitment to increasing Veterans access to care,” said VA Secretary Robert L. Wilkie, “and were designed based on feedback from Veterans and other stakeholders.”

“We are confident Optum will greatly improve care coordination for veterans here in our area and improve the timeliness of payments to our local community providers,” said Richard Crockett, Director, Overton Brooks VA Medical Center.

TriWest Health Care Alliance has managed VA’s community care network in the ArkLATex and has fully transitioned responsibility to Optum for Veterans in Louisiana and Arkansas (among other states outside of this region). TriWest will continue managing the community care network for Veterans living in Texas. Care providers under contract to TriWest will not be automatically enrolled in the new network. They must sign up with Optum to continue providing services to veterans.

“A significant step forward in using Optum is that our own local VA will schedule appointments and send appointment letters,” said Crockett. “We are excited because this change gives us direct control over improving the timeliness and the best veteran experience.”

The new network serves as the direct link between VA and local health care providers providing an industry-standard contract vehicle for the VA to purchase care. Optum will manage the network and process claims for payment to local providers on behalf of the VA.

Veterans are reminded that all community providers were affected by limitations and restrictions due to the COVID-19 pandemic. These partners are working to reschedule previous appointments, new appointments, and new patients.